The camera is assigned an IP address by the computer upon booting. The IP address is the next one in sequence with that computer. If the camera does not boot, it will not be assigned an IP address and therefore cannot be pinged.
If you want to verify the IP address of the camera, you can open the Camera Settings window and the IP of the camera is listed under the Setup tab. For ease of troubleshooting, we recommend using the standard IP protocol found in the Quick Start Guides.
Keywords: Camera, IP, settings, ping