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Why is there a red (pink) tint on my IdentiLynx video feed when it boots?

If the IdentiLynx video feed shows up incorrectly (usually pink), it means that the camera’s infrared (IR) filter did not enable correctly during the boot-up. Rather than rebooting the IdentiLynx camera, you can access the camera’s settings directly via the browser. This video shows you how to toggle the IR filter and fix the color issues without rebooting all your network cameras.

How do I use the Electronic Level Indicator in FinishLynx?

The EtherLynx Vision camera offers an optional Electronic Level feature which displays an indicator inside the FinishLynx software to show whether or not the camera is level. Adjust the Vision camera’s swivel until Electronic Level indicator shows green and 0.0 degrees. The Electronic Level indicates how many degrees the camera is away from being perfectly horizontal (level with the ground).

Watch the tutorial here

How do I know if I have the remote lens?

The Remote lens will say TV Zoom Lens on the inside front rim of the lens casing.  The lens is a standard 12.5 to 75 mm lens with a rectangular enclosure which holds three little motors controlled through the serial port so the Zoom, Focus and Iris can be adjusted remotely.  This lens is a C-mount lens.

The black cable with the 9 pin female connector will connect to the Remote Port on the back of the camera, or if using a Remote Positioner, it will connect to one of the serial ports on the Remote Positioner. There is an additional cable that will connect from the Remote Positioner to the Remote Port on the back of the camera.

If you have a Through-Lens Viewer, where you can look through an eyepiece to align the camera on the finish line, then it will have a manual F-mount lens.  If there is a Serial Port on the side of the Through-Lens Viewer, then the iris can be controlled remotely by connecting the Remote Port on the back of the camera to the Serial Port on the Through-Lens Viewer.

Keywords:  lens, F-mount, C-mount, remote

What is the IP address of the camera so we can ping it to make sure it is working?

The camera is assigned an IP address by the computer upon booting. The IP address is the next one in sequence with that computer. If the camera does not boot, it will not be assigned an IP address and therefore cannot be pinged.

If you want to verify the IP address of the camera, you can open the Camera Settings window and the IP of the camera is listed under the Setup tab.  For ease of troubleshooting, we recommend using the standard IP protocol found in the Quick Start Guides.

Keywords:  Camera, IP, settings, ping

Why do I continue to get the message “Error Aligning a camera”?

When the camera has not booted and the operator clicks on the Red Stop Sign in the upper left corner to access alignment mode, FinishLynx will display this error message.  It signifies that there is no camera available.  Make sure that the camera has booted and the camera information line appears across the top of the FinishLynx screen before attempting to open the Alignment Mode.

The Hardware Control window should look similar to the image below before clicking on the Red Stop Sign to enter the alignment mode.

Keywords:  error, aligning, camera, boot

Where should my camera be located in relation to the finish line?

This can vary greatly based on your camera lens and the light source available. We recommend having the camera between 10 to 15 feet from the track and 10 to 15 feet high.

Some things to consider:

  1. Before building any permanent structure, you should test your lens in the location you desire. Make sure that the lens works with a standard setting and doesn’t require digital enhancement to get all the lanes on the track.
  2. If the camera will be used under stadium lights, make sure there is enough light to reflect off the objects and back to the camera to provide readable images.

It’s also helpful to mount the camera higher so that the view of each lane allows you to see over the torso of each competitor rather than attempting to look through a solid object.  As the height increases, it helps to also increase the distance from the finish line so that the hip numbers are clearly visible and not distorted from a steep camera angle.

If you have a special situation where the camera must be placed in a specific location, let our sales representative know or contact technical support and we can help determine the best lens for your facility.

Keywords:  camera location, lens, finish line, height

What type of light will help when capturing in poor/low lighting conditions?

Incandescent Quartz Tungsten Halogen lamps, or overshadowing Metal Halide with Halogen will produce better lighting without creating “striations” or “bars” on the image. LED lamp technology is promising, and may be the solution of the future for photo-finish lighting. According to the speed of camera, you should aim to have between 150 to 300 foot candles, evenly spread across the finish line.

So why do you get those “bars” on the images? Artificial light running on an AC circuit is cycling on and off at 50 – 60 cycles per second, so what you’re seeing is a camera at 1,000 fps taking pictures during the portion of the cycle when the lights are off.

The 5L300 cameras have an option called Phased Light Compensation (PLC) that can be purchased. PLC helps to improve the image by sampling frames before the dark line and after the dark line, then blending pixels to deter the effect of the dark lines in the image due to the AC cycle. Contact Sales for a quote if you are interested in this feature.

The 5L500 Vision camera can be purchased with the option of LuxBoost which can dramatically increase image quality in low-light settings. See the image below for a comparison of the EtherLynx 2000+ and the new Vision with LuxBoost. Contact Sales for a quote if you are interested in this feature.

Read tips on enhancing low-light FinishLynx captures here

Keywords:  indoor, image, lighting, stadium lights, dark lines, halogen

What does the flashing light on the back of the camera indicate?

The boot light on the 5L300 (EtherLynx Pro), 5L400 (Fusion), and 5L2000 (EtherLynx 2000+) is the indicator of boot sequence. The boot  light will flash red at first, then quickly flash amber-colored as the camera is booting. If there is a problem with the communication, then the boot light will flash amber, but in a slower sequence – about every second.

Follow the instructions below to correct a communications problem:

  1. Check the static IP
  2. Check that the firewall is OFF
  3. Turn OFF any Anti-virus software
  4. DISABLE the Wireless card – this is not always necessary but a safe habit to keep
  5. Check that all cable connections are inserted all the way and secure

For Vision-series cameras, there is sometimes an orange blinking boot light which indicates the camera is waiting for connection from the computer. If this is the case, follow these steps.


Still have questions? Contact Tech Support here.

Keywords:  Rx, light, connection, communication, camera, boot, power

Why am I getting a camera boot error?

Errors in booting cameras can be caused by a number of problems.  Most are solved by following these three (3) steps:

  1. Set static IP (
  2. DISABLE the wireless card
  3. Turn OFF the Firewall (and any Anti-virus software)

If the issue still persists:

Replace the Ethernet cables one at a time to eliminate the possibility of a bad cable or a bad connection.

If you’re using a multi-port switch, try different connection ports in case there is a loose connection or bad contact.

If this still does not resolve the booting error, then please contact technical support.

Keywords:  boot error, loading camera, bad base IP address