Yes! We have a simple step-by-step guide to repair the motor at home. If your positioner motor is broken, Lynx will send you a replacement which you can repair in the comfort of your own home, at your own convenience.
Get the directions here: Remote Positioner Motor – Home Repair Guide
If you find that your RadioLynx isn’t working properly, there are a series of steps you can take to determine the cause. All you’ll need is an unfolded paperclip and this set of step by step instructions.
As always, please contact tech support with any additional questions.
Some versions of windows require added permissions to enable the IdentiLynx camera. To correct the issue of an IdentiLynx not loading, simply close FinishLynx and run the program as administrator by right-clicking and selecting “Run as administrator” as seen below.
If this does not correct your issue, please check that there are no conflicting IP addresses on your network and contact Lynx technical support if needed.
You can find more solutions and best practices in the IdentiLynx Troubleshooting Guide.
Yes, this is possible with all displays but there is additional software (and sometimes equipment) required. At a minimum, the Network COM Port (NCP) plug-in is required for the FinishLynx software. A SeriaLynx device may also be required.
The NCP plug-in adds additional selections of Network (connect), Network (Listen) and Network (UDP) to the serial port dropdown in the Option menus so that an IP address and port can be utilized to send to a display board.
The SeriaLynx is a piece of hardware that receives the Ethernet connection (wired or wireless) and converts the communication protocol from Ethernet (10baseT) to serial (RS232) so that displays with a serial connection can be utilized on the network also.
The method used will depend on the scoreboard manufacturer and the infrastructure at the facility. To explain the options and setup in greater detail, we have a Technical Support Guide on the web site.
Keywords: scoreboard, network, ethernet, NCP
This is typically due to the wrong scoreboard script, communication protocol or COM port in the Scoreboard Options. It may also be the result of a bad connection. Check the technical support guides for scoreboard specific set up guidelines.
For additional help, please contact technical support.
If the Wind Gauge (WG) starts the countdown and takes a reading, check the following:
If the countdown does not start on the WG, check your connections and setup in the Wind Options.
Keywords: Wind gauge, reading
There are a lot of RFID systems on the market and not all interface with FinishLynx. Before you purchase an RFID system to interface with FinishLynx, confirm that it does work with our system.
All customers integrating a Chip System will need the LapTime plug-in for FinishLynx. You can contact sales for a quote.
Some systems will interface with a serial connection while others will interface with an Ethernet connection. If your RFID system requires an Ethernet connection, then you will also need the Network COM Port (NCP) plug-in for FinishLynx. You can contact sales for a quote on the NCP plug-in. Once the LapTime plug-in is installed with FinishLynx, you will be able to go into the LapTime options and set up the communication protocol for your system.
Please read the manufacturer’s technical manual to ensure that you set up the communication protocol correctly for their reader.
FinishLynx can export the IdentiLynx (IDL) video as an .avi file. There are many new features added to the IDL functions so you may also want to read some of the release notes so that your IDL is used to its full potential.
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Steps to export video:
Read the Release Notes on IDL features and discover the ability to add images (company logos) to the video frames or add a time stamp to each frame so you have a running time on the images as you play back the video.
Keywords: Identilynx, export, video, IDL
There are multiple components to the setup of a SeriaLynx in the FinishLynx system. Check the following before reading the Technical Support Guide or contacting Technical Support:
To get more in-depth information on the process, download and print the Technical Support Guide listed in the FinishLynx Support Files or consult the SeriaLynx product manual listed below.
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Contact Technical Support here
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Keywords: SeriaLynx, data, scoreboard, display, wind gauge